Terms of Service

Services and Scope

VPNHear provides international routes and subscription management, with coverage in 90+ countries and 210+ routes, and support for Windows / macOS / iOS / Android / Linux. Available routes and connection methods are shown in the user panel. Coverage does not guarantee access to every region, website, or app at all times.

The service provides network connectivity, but does not provide third-party platform accounts, content rights, or paid platform benefits. When using international websites, users must still comply with each platform’s account, regional, and content licensing rules. VPNHear follows a no-logs policy. Details of personal information processing are set out in the Privacy Policy.

Account and Subscription Rules

No email address is required; an account can be created with a username and password. Keep your login credentials and subscription information secure. If you discover a leak or unusual activity, change your password promptly and explain the situation in a support ticket. Treat your subscription URL as an account credential and do not publish it publicly.

There is no limit on the number of devices that can be online at the same time, for the account holder’s personal use. This does not authorize reselling or sharing accounts, subscription URLs, or route access with others. You may not use the service to provide paid access to others or distribute an account as a public access resource.

Monthly subscription data resets each month on the activation date. The price difference for a mid-cycle upgrade is converted into the remaining days. Data packages remain available until used and do not expire. See the Plans page for prices and data allowances. Check the billing method and selected plan before payment. Payment methods are Alipay / WeChat Pay / USDT.

Lawful Use Requirements

Users must comply with the laws and regulations applicable where they are located and to their activities, and confirm that they are legally permitted to use the relevant network services. The service must not be used for unlawful purposes, including cyberattacks, fraud, distribution of malicious software, unauthorized data acquisition, or infringement of another person’s privacy, intellectual property, or other legal rights.

Do not interfere with route operations, misuse system resources, or attempt to access systems without authorization. Users are responsible for content they publish, transmit, or access. VPNHear does not grant licenses to third-party resources or determine whether a particular user activity is lawful.

Service Availability and Scope of Responsibility

Connection quality depends on the local network, carrier routing, target service rules, and device environment. Maintenance, network faults, or force majeure may lead to route changes or temporary interruptions. VPNHear does not guarantee continuous availability, a fixed speed, or uninterrupted access to any particular third-party service.

If an issue occurs, first check your subscription status and client settings, then report the error message and usage environment through a support ticket. Do not submit your password or full subscription URL. Service changes will be explained through on-site or user panel announcements where practicable. These terms do not exclude liability that cannot be excluded by law or limit rights users are entitled to under applicable law.

Refund Requests and Processing

You may request a full refund for any reason within 14 days of your first payment. Submit your request through a user panel support ticket. Use the payment account to submit the request and identify the order to be refunded so the payment record can be verified. You do not need to provide connection issues or speed test results as a reason.

Refund progress, information required by the payment channel, and the outcome will be communicated through the support ticket. Do not post payment credentials on public pages. Requests made after the period above may be submitted through a ticket and will be handled by the service provider in accordance with applicable law and the circumstances. These terms do not promise a specific refund processing time.

Account Termination and Changes to These Terms

For unlawful use, resale or sharing, interference with system operations, or other serious violations of these terms, VPNHear may suspend access or terminate an account. Where circumstances permit, the reason will be explained and a support ticket channel provided. Necessary measures may be taken first to manage an ongoing risk. Orders and refunds after termination will be handled in accordance with applicable law; account termination does not remove statutory rights.

Changes to these terms will be reflected in the date on this page, with important updates announced on the site or in the user panel. Changes affecting paid benefits will be handled in accordance with applicable law and will not retroactively reduce existing benefits solely because the terms have been updated. If you disagree with a change, stop using the service and contact support through a ticket.